Customer complaints are never fun, but they do not have to be the end of any business relationship especially customer service. One of the key elements in handling customer complaints, is to ensure that the customer knows that they are being heard. Great customer service teams will have highly cultivated listening skills. In some instances, [...]
Archive for March, 2010
New Orleans Zeitgeist
There’s something about New Orleans that feels like the very edges of culture, those unusual underground edges that we reach before we fall. In New Orleans, it’s always a feeling of falling off that very same edge, the edges of the earth, and into the mouths of sea monsters that are waiting just below. There’s [...]